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NTNC recognizes that grievances might occur because of the organization’s activities, its employees and other any seen or unforeseen reasons, despite all the efforts to minimize such grievances. Redressal of any such grievances shall be carried out by NTNC through its organizational arrangements. A three- member Committee will be responsible for handling complaints and grievances. If there are complaints and grievances received for the Coordinator, immediate senior official will lead the team and investigate it. The Grievance Redressal Mechanism (GRM) is developed to receive and address as well as provide a forum to voice concerns, queries and issues about the impact of NTNC’s policies, projects, programs, benefit sharing and operations to both external and internal stakeholders.